We will take reasonable steps to safeguard all data you supply to us by either through the Partner Portal or by other means of referral. We will take reasonable steps to protect your confidentiality. Where we believe there is a breach of confidentiality in terms using the Partner Portal, we fully reserve the right to remove User access and logins where appropriate and at our discretion to also withdraw the Portal. Please note; DataLAB, its officers, employees, and agents agree to absolute non-disclosure of any, and all, information or data files supplied with, stored on, or recovered from Client equipment unless we are put under a legal requirement to disclose.
We require you, in using the Partner Portal, to observe data privacy requirements and any applicable legislation. This current version of the Partner Portal has been made easier to use with a one-way form only and we have thus removed the requirement for login.
In particular, logins supplied to your staff should only be used by your staff. They may share logins where you allow this, but where you do so, you agree to be responsible for your staff not sharing these with other non-approved users.
We do require all those using the this Partner Portal to be discrete and observe the confidentiality rights of clients referred to us and not to share Partner Portal data with any outside or non-approved users. We may periodically from time to time email those making referrals where ewe have contact emails regarding the programme.
DataLAB does not, and will not ever, own any data on equipment supplied for recovery. It will remain the property of your Client (if a Referral) or your own organisation (if an enquiry is raised for an 'Own Use Job') at all times. Where client data is supplied through means of a referral, or where it is supplied by you or your staff through our Partner Portal; you are confirming you have (a) your Client's consent to pass their data on to us and (b) we have both your client and your own consent to use that data to facilitate contact with the client and to market DataLab’s services to them. If your client subsequently requests not to be contacted or to be removed from our marketing communications, we will seek to comply as per prevailing Data Privacy legislative requirements. We will then not contact them further regarding the referral that you have raised, and will where we are obligated to do so under Data Privacy regulations and practice, remove their enquiry from our systems.
Clients you refer to us who wish to proceed with data recovery will be asked to sign an agreement (see the Work Form) authorising us to undertake their data recovery with applicable terms pertaining to their enquiry. We note that our standard terms advises them that if their initial enquiry was submitted, or is being managed, through our Partner Programme that we will share their progress and billing information only, with you, our Partner.